Privacy Policy

1. Background

Thanks for visiting our Privacy Policy (Policy), we are Radiance Station ABN 81 672 312 997 of Toowoomba, Qld, Aus (Radiance Station, we, our, us and other similar terms). We are committed to providing quality services to you and this Policy outlines our ongoing obligations in respect of how we manage your Personal Information. It applies to our website terms and conditions and other agreements we may form with you. When we talk about Personal Information, we mean information or an opinion about an identifiable individual (not a company), whether or not that information or opinion is true or in a material form (Personal Information).

2. Disclaimer

While your privacy is important to us, nothing in this Privacy Policy constitutes a voluntary opt-in to any privacy laws anywhere in the world which we are not statutorily bound to comply with.

3. Collection of Personal Information

3.1 How we collect Personal Information We collect Personal Information when you:

  • (a) contact or correspond with us via email, telephone or via our website;
  • (b) engage with us at trade fairs;
  • (c) subscribe to newsletters or complete surveys and forms;
  • (d) purchase or enquire about our services;
  • (e) make customer service-related enquiries.

3.2 What Personal Information is collected? We may collect your name, address, phone number, email, device info, account info, pet details, and employment info.

4. How Radiance Station uses Personal Information

4.1 Why we collect Personal Information. We use it to:

  • (a) inform you about goods and services;
  • (b) provide the services requested;
  • (c) send reminders related to products or pets;
  • (d) handle customer service and account management;
  • (e) arrange deliveries;
  • (f) meet legal or regulatory obligations.

4.2 Direct Marketing We may send you marketing communications if you consent. You can unsubscribe at any time.

4.3 Use of De-identified Data We may process or distribute de-identified data to improve our services.

5. Cookies and Browser Analytics

5.1 Cookies, Pixels, and Logs. We may collect technical and usage data like:

  • (a) IP address and referrer;
  • (b) web pages visited;
  • (c) browser and device data;
  • (d) time on site and access frequency.

5.2 Google Analytics We use Google Analytics to understand user behavior. You can opt-out via Google's opt-out tools.

6. Data Retention and Security

6.1 Security We store Personal Information securely with encryption and access controls. We work with trusted providers.

6.2 Retention We keep data as long as needed to provide services and meet legal obligations. Some records (e.g. financial) are kept for 7 years. Requests to erase data will be respected where legally possible.

7. Disclosure of Personal Information

7.1 Who We Share With. We may share with:

  • (a) employees and advisors;
  • (b) government or regulatory bodies;
  • (c) potential buyers of the business;
  • (d) third-party contractors and IT/cloud providers.

7.2 Offshore Transfers Some cloud services may store data offshore (e.g. Singapore).

8. Anonymity and Pseudonyms

You may interact anonymously for general enquiries, but accurate details are required when opening an account or requesting services.

9. Access and Corrections

You may access and update your Personal Information by: - Logging into your account, or - Contacting us directly. We may require ID before releasing or correcting data.

10. Complaints

If you’re unhappy with how we handle your Personal Information, contact us first. If unresolved, contact the Office of the Australian Information Commissioner: Email: enquiries@oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001

11. Contacting Radiance Station

Email: Service@RadianceStation.com

Address: Toowoomba, Qld, Aus

12. Variations to this Policy

We may update this Policy from time to time. The most recent version will always be published on this page.